The Systems Administrator ensures reliable, secure, and efficient technical operations by managing network configurations, troubleshooting, and maintaining essential systems. Through proactive support and innovative solutions, the Systems Administrator strengthens Empower’s mission to expand access to quality, affordable medications.

• Provides exceptional customer service while managing daily support tasks, including user onboarding, troubleshooting tickets, reimaging computers, password resets, and overall network and system maintenance.
• Configures, installs, and maintains network equipment, computers, printers, and other peripherals, ensuring reliable connectivity and performance while addressing root causes of technical issues.
• Supports organizational efficiency through proactive project management, process improvements, hardware inventory control, and accurate, up-to-date documentation.
• Oversees building security, physical access control, and disaster recovery systems, maintaining security protocols, backup completions, and compliance with licensing agreements, including Client Access Licenses and regulatory standards.
• Manages the Active Directory infrastructure, Domain Name System, Dynamic Host Configuration Protocol, VMware environment, and system policies, ensuring optimal network performance and rapid response to service interruptions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Proven experience as a Technical Support Engineer, System Administrator, or similar, with skills in Microsoft Office 365, Windows Server, Microsoft PowerShell scripting, VMware Virtual Center, VMware Virtual Sphere, Storage Area Network storage, Transmission Control Protocol/Internet Protocol networks, and remote monitoring.
• Strong customer service, troubleshooting, and organizational skills with clear communication; additional experience in Aruba or Cisco Networks, Linux Kernel-Based Virtual Machine, or Virtual Desktop Infrastructure is a plus.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Minimum of 6 years of experience directly related to desktop, server, and network support.
• Bachelor’s degree in Information Technology, Computer Science, or relevant field preferred.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/