The Pharmacy Technician I, Shipping ensures accurate, timely delivery of medications, supporting Empower’s mission to help people live healthier lives. This role upholds precision, compliance, and efficiency to enhance customer satisfaction and operational excellence.

• Prepares accurate shipping labels and securely packages items, ensuring compliance with established procedures and patient information accuracy.
• Verifies shipping addresses using FedEx Ship Manager, United Parcel Service WorldShip, or United States Postal Service Endicia software and selects cost-effective, secure shipping methods.
• Tracks deliveries, resolves order issues with pharmacy and customer service teams, and alerts customers of any delays to ensure timely delivery.
• Maintains compliance with pharmaceutical shipping regulations, keeps the shipping area organized, and manages inventory of supplies.
• Supports process improvements by participating in training, adopting new technologies, and providing feedback to enhance efficiency and customer satisfaction.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Exceptional communication and organizational skills, with attention to detail and the ability to thrive under pressure in team or individual settings.
• Proficient in Microsoft Office and skilled in interpreting technical documents and standard operating procedures accurately.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Minimum 6 months experience working in material handling and/or shipping.
• High school diploma or equivalent required.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/