Empower Pharmacy’s Premier Account Manager drives measurable revenue retention and expansion across the company’s most strategic provider relationships by owning end-to-end accountability for a defined portfolio of Premier Accounts. Operating in a hyper-growth, highly regulated 503A/503B environment, this role blends clinical fluency, commercial rigor, and disciplined execution to strengthen long-term partnerships and unlock compounding demand. The role leverages AI as a force multiplier to accelerate insight generation, improve decision quality, and scale personalized engagement across accounts. With full ownership of relationship strategy, performance management, and risk mitigation, the Premier Account Manager sets the standard for account excellence. This position targets P80–P90 talent characterized by strategic thinking, execution precision, learning agility, and the ability to translate complexity into sustained business impact while ensuring compliance, alignment, and consistency across internal cross-functional teams.

Account Ownership and Strategy

• Relationship Ownership: Own a defined portfolio of Premier Accounts as the single accountable relationship leader, driving strategic alignment, clinical engagement, and commercial growth while leveraging AI-driven insights to anticipate needs, personalize interactions, and strengthen trust with high-value provider stakeholders across complex healthcare environments.

• Strategic Planning: Develop and execute account-specific growth strategies that protect baseline revenue and expand formulary utilization, using AI-enhanced analytics to identify trends, forecast opportunities, and guide data-driven decisions that maximize long-term account value and competitive positioning.

• Executive Reviews: Lead structured Executive Business Reviews that synthesize performance data, clinical insights, and forward-looking opportunities, utilizing AI tools to generate actionable narratives that improve decision-making quality, align stakeholders, and reinforce Empower’s role as a strategic partner.

Performance Management and Growth

• Revenue Expansion: Drive measurable revenue growth through proactive identification of cross-sell and upsell opportunities, combining clinical expertise with AI-supported opportunity modeling to prioritize high-impact initiatives and accelerate adoption across therapeutic categories.

• Risk Mitigation: Monitor account health continuously using AI-enabled signal detection to identify early risk indicators, implement mitigation strategies, and escalate issues with precision to protect retention and sustain long-term provider relationships.

• Data Discipline: Maintain rigorous Salesforce documentation and performance tracking, leveraging AI automation to enhance data accuracy, streamline workflows, and ensure real-time visibility into account activity, trends, and strategic priorities.

Client Engagement and Clinical Excellence

• Clinical Engagement: Engage confidently with physicians, pharmacists, and practice leaders on formulary decisions, protocols, and compliance considerations, leveraging AI-curated insights to enhance credibility, elevate conversation quality, and deliver consultative value beyond transactional interactions.

• Workflow Insight: Develop a deep understanding of customer clinical workflows, patient populations, and business models, using AI to surface patterns and opportunities that enable more tailored, relevant, and high-impact account strategies.

• Experience Delivery: Ensure a consistently high-quality client experience by proactively addressing needs, resolving issues, and coordinating across internal teams, supported by AI-enabled insights that improve responsiveness, personalization, and service consistency.

Cross-Functional Execution and Market Intelligence

• Collaboration Leadership: Partner cross-functionally with Customer Experience, Medical Affairs, Operations, Pharmacy, and Compliance teams to deliver seamless service, using AI-enabled coordination tools to align execution, reduce friction, and elevate the overall customer experience.

• Market Awareness: Stay current on formulary developments, regulatory changes, and market dynamics, leveraging AI to synthesize complex information quickly and translate it into actionable insights that strengthen account strategy and competitive differentiation.

• Performance Reporting: Track utilization trends, service levels, and account performance metrics, using AI-driven reporting tools to generate insights that inform leadership decisions, highlight risks, and uncover expansion opportunities across the portfolio.

• Advanced account management expertise integrating AI-driven analytics, CRM systems, and data visualization tools to optimize decision-making, performance tracking, and strategic account planning in complex, high-growth environments.

• Strong clinical and commercial acumen with the ability to synthesize therapeutic knowledge, provider workflows, and market dynamics into actionable strategies that drive measurable business outcomes.

• Exceptional communication and relationship-building skills, capable of influencing senior healthcare stakeholders while leveraging AI tools to enhance personalization, responsiveness, and engagement quality.

• High learning agility with the ability to adapt quickly in regulated environments, applying emerging technologies and insights to continuously improve execution, compliance, and customer impact.

Key Competencies

• Customer Focus: Builds trust through customer-centric solutions 

• Strategic AI: Guides responsible AI adoption and adaptation 

• Optimizes Work Processes: Drives efficiency with continuous improvement 

• Collaborates: Partners effectively to achieve shared goals 

• Resourcefulness: Secures and deploys resources efficiently 

• Manages Complexity: Simplifies and solves complex challenges 

• Ensures Accountability: Delivers on commitments with integrity 

• Situational Adaptability: Adjusts approach to shifting conditions 

• Communicates Effectively: Tailors messages to diverse audiences 

Values

• People: Empowering people defines who we are 

• Quality: Excellence in every product, every time 

• Service: Serving others is our highest purpose 

• Innovation: Advancing care through technology and discovery 

• 4–6 years of experience in pharmaceutical sales, specialty pharmacy account management, or a comparable customer-facing healthcare role with demonstrated ownership of high-value accounts.

• Proven track record of driving revenue retention, expansion, and relationship recovery within complex, high-stakes account portfolios.

• Demonstrated clinical fluency enabling independent, credible engagement with physicians, pharmacists, and healthcare operators on therapeutic and compliance-related topics.

• Experience conducting Executive Business Reviews, managing performance metrics, and maintaining disciplined CRM documentation standards.

• Proficiency with Salesforce or equivalent CRM platforms, with a strong emphasis on data integrity and workflow optimization.

• Bachelor’s degree in Business, Healthcare Administration, Life Sciences, Marketing, or a related field preferred.

Employee Benefits, Health and Wellness:

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. 

Learn more: https://careers.empowerpharmacy.com/benefits/ 

Physical Requirements

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.